What is the first major concern when implementing a CACG system?

• A. Program evaluation
• B. System planning
• C. Data management
• D. User training

Answer: (A)

Focusing on program evaluation first means you establish clear success criteria and how you’ll measure them before anything else is built or deployed. In a CACG system, you want to know what outcomes matter most—such as whether users gain a clearer sense of career options, make more informed choices, or show improved counseling outcomes—and what data will demonstrate those outcomes. Framing these success metrics early guides every later decision: what features are needed, what data must be collected, how to protect privacy, and what training is required. Without defining how you’ll judge success at the outset, system planning, data management, and user training can drift toward fulfilling technical requirements rather than delivering real, measurable impact. So the first major concern is setting up the evaluation framework that will define objectives, success metrics, and evidence of impact.